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Overview

Refund and Returns Policy. At Mahnoor Jewells, customer satisfaction is important to us.

Shipping. All orders are processed within 1 to 2 business days. Delivery times may vary depending on your location within Pakistan. Once your order is out for delivery, our courier partner will contact you to confirm.

Returns. Since our products are jewelry items, we do not accept returns once an order has been delivered and accepted by the customer.

Exchanges. If you receive a damaged, defective, or incorrect item, please contact us within 2 days of delivery with clear photos of the product, and we will arrange a free exchange for the correct or undamaged item.

Gifts. If your order was marked as a gift at the time of purchase, exchanges follow the same 2 day policy above, and the exchange will be issued as store credit rather than a refund to the original payer.

Sale Items. Products purchased during a promotional sale or at a discounted price are considered final sale and are not eligible for return or exchange, unless the item arrives damaged or defective.

Late or Missing Refunds. Since we do not offer refunds and only provide exchanges for damaged or defective items, there are no monetary refunds to track. If you believe an exchange has been delayed beyond our stated timeframe, please contact us directly with your order number, and we will look into it right away.

Contact Us. For any order related queries, please reach us via email or WhatsApp, and we aim to respond within 24 hours.

Refunds

Since we do not offer refunds and only provide exchanges for damaged or defective items, there are no monetary refunds to track. If you believe an exchange has been delayed beyond our stated timeframe, please contact us directly with your order number, and we will look into it right away.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale ITEMS

Products purchased during a promotional sale or at a discounted price are considered final sale and are not eligible for return or exchange, unless the item arrives damaged or defective.

Exchanges

. If you receive a damaged, defective, or incorrect item, please contact us within 2 days of delivery with clear photos of the product, and we will arrange a free exchange for the correct or undamaged item

Gifts

Gifts. If your order was marked as a gift at the time of purchase, exchanges follow the same 2 day policy above, and the exchange will be issued as store credit rather than a refund to the original payer.

Shipping & returns

All orders are processed within 1 to 2 business days. Delivery times may vary depending on your location within Pakistan. Once your order is out for delivery, our courier partner will contact you to confirm.

Returns. Since our products are jewelry items, we do not accept returns once an order has been delivered and accepted by the customer.

Need help?

ContacFor any questions about your order, product details, or help choosing the right piece, our sales team is happy to assist you. You can reach us via email or WhatsApp, and we aim to respond within 24 hours.t us at {email} for questions related to refunds and returns.